Refund policy

All of our products are handmade by artisans in India and as a result, variations in colour, pattern and size may occur. We are unable to offer a return in light of minor imperfections.

However, if for some reason you are not satisfied with your product, we will be happy to provide a refund or exchange, provided you return the product to us within 14 days of your purchase.

The product must be returned to us, in the original packaging, unused and in saleable condition at your cost. We strongly recommend that you obtain proof of postage and make a note of the tracking number as we cannot be held responsible for parcels that fail to reach us.

Please email us at: info@pattonhouse.co.uk to let us know that you would like to return your order. 

Once we have replied to your email and have accepted the return, please return the item(s), including your name and order number, to:
Patton House Ltd
Patton House Farm
Bourton
Much Wenlock
Shropshire 
TF13 6JP  

Please allow up to 10 days for your return to be processed. You will receive an email confirming your refund.

Please note we do not offer refunds or exchanges on sale items.

Unfortunately, international orders cannot be exchanged.