Terms & Conditions
These are the terms and conditions of use for www.pattonhouse.co.uk (Website). Please read them carefully before placing you order.
The Website is operated by, or on behalf of, Patton House Limited (we, us, our).
Our company details are:
Patton House Limited
Registered office: 4 Burntwood Grange Road, London SW18 3JX
Company registration number: 12972543
By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions set out below and any additional terms and conditions and policies we make reference to or link to. We reserve the right to change these terms from time to time by changing them on the Website and without notice to you. Changes will apply to any subsequent orders received.
Our handmade products
Our products are made by people and not machines. Small imperfections or differences in shape, size and colour are part of the charm of a handmade product. This is a feature of the handmade process and is considered a feature and not a fault. We cannot accept any responsibility for these variations.
This applies to our fabrics and our wood. Our fabrics are made from natural products and may have natural characteristics such as slubs and other irregularities in the yarns which are not weaving faults and therefore not considered faults by us.
Our wooden products are all handcrafted in high quality teak. It is possible that there may be slight differences in grain patterns, colour, knots and joint lines and these are considered features, not faults. Please note the following points which may affect your product: changes in atmospheric temperature and humidity may make drawer movement a little stiff; direct sunlight will cause the colour of our wooden products to change, even if it is painted; sharp objects coming into contact with the wood can cause damage.
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.
Once you have placed an order for goods, we will send you confirmation that your order has been received but this is not a confirmation of your offer to purchase the goods has been accepted. A contract between you and Patton House for the sale and delivery of our goods will only exist once an order has been accepted, processed and dispatched to you. Your credit/debit card/PayPal account will be debited when your order is placed. This does not affect your statutory rights.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the product.
All details you provide us for the purpose of purchasing products on our Website must be correct. In using our Website, you agree to provide current, complete and accurate billing and shipping information for all purchases made.
We accept Visa and MasterCard. You confirm that the payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products and delivery. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any products.
All items are subject to availability. We reserve the right to cancel any orders at any time before they are dispatched. In these cases we will inform you as soon as we can, advise the reason and issue a full refund.
You will be informed during the checkout process of the shipping charge, unless we are unable to automatically calculate it. If this happens, we will inform you of the cost via email or telephone and await your approval before we proceed with the order. We reserve the right to update any shipping charges, although you will be asked to confirm via email if any changes occur before you are billed.
Delivery outside of the UK mainland varies on which country and the size of the order. Please contact firstname.lastname@example.org for an accurate quote.
Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. All parcels must be signed for on delivery.
Please see our DELIVERY AND RETURNS page for shipping charges and further information.
This Website may, from time to time, include links to external websites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these websites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external websites does not imply any endorsement of, or association with, their operators or promoters.
We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles whilst a product is active. However, occasionally an item might be out of stock and we may have to advise you of this once your order has been placed. You will be invited to receive a refund the item is not being restocked in a timely manner.
RETURNING OR CANCELLING AN ORDER
We understand that occasionally you may want to return items. You must notify us within 14 days of receipt of your item and we will be happy to offer you a refund provided that the products are returned complete, in perfect unused condition and in the original packaging.
Please send your returns to:
Patton House Ltd, Patton House Farm, Bourton, Much Wenlock, Shropshire, TF13 6JP
We strongly advise you to use a parcel tracking service to return your item as responsibility will not be accepted for parcels lost or damaged in transit. Please ensure that your name and order number are included inside your parcel.
We do not reimburse the delivery costs of our products, unless the item in question is faulty.
Please note we are unable to give refunds on the following items:
1. Unwanted items returned after 14 days from the date of cancellation of your order.
2. Damaged items not notified to us by email within 48 hours of receipt.
3. Any items sold as seconds or sale items.
DAMAGED OR FAULTY GOODS
Please ensure that you check all items on receipt, as faulty or damaged items must be reported, with accompanying photographic evidence by email to email@example.com within 48 hours of receiving your package.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.
PRODUCTS OVER SIX MONTHS OLD
Under the Consumer Rights Act 2015, if any manufacturing fault occurs within 6 months of receiving your product, we will offer you a replacement or a refund. After six months of ownership, it is your responsibility to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.
We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
Your refund will be issued via the original method of payment. If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.
It can take up to 7 working days from the date of your return for your parcel to be delivered back to us. We will inspect the returned item and will notify you of your refund or replacement via email. This is usually done within 10 working days of receiving your return into our Warehouse.
During busy periods, please allow up to 21 working days for your return to be received and processed.
Offers and promotions
From time to time Patton House Ltd may run promotions and offers the terms of which are entirely at its discretion. As each promotion may have different terms and conditions, you are advised to contact us at firstname.lastname@example.org if you require detailed information about a particular promotion.
Please note only one offer may be applied to a purchase at any one time. Our offers may not be used in conjunction with any other offer, and this includes sales or price reductions. Once an offer has expired it will be no longer be possible to take advantage of that offer.
Please note, any damages to your order must be notified to us within 48 hours of receipt via email or writing. Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately. Any seconds items are not returnable and cannot be refunded. Please note that the postage and packing charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders. This does not affect your statutory rights.
Our Products are sold subject to their product descriptions. We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.
Nothing in these terms and conditions shall limit or exclude our liability to you:
for death or personal injury caused by our negligence;
for fraudulent misrepresentation;
for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
for any other liability that, by law, may not be limited or excluded.
Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses, and if you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
These terms and conditions shall be governed by English law, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.
You agree that any dispute between you and us regarding these terms and conditions or the Site will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.
copyright and trademarks
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Patton House Ltd or its content and technology providers or their respective owners. All rights are reserved. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.